Unused empty sandbags may be returned with a valid Return Authorization Number (RAN). To obtain a RAN please call our office at (800) 550-1235. Items returned will be eligible for a refund amounting to their order total minus a 10% handling fee and any cost to originally ship the product. Additionally, customers are responsible for the return shipping of the product. We do not provide return shipping labels. Sales of all filled sandbags are final - returns of filled sandbags are not accepted.
If a product is returned for manufacturing or shipping error, customers may elect for a full refund with no additional expense or free replacement. Customers have 30 days to request a return from the date their order delivers. Return requests beyond 30 days from product delivery will not be accepted. No Exceptions.
Undeliverable and Unauthorized Returns
Products that are returned marked "undeliverable" will be destroyed and no refund or replacement provided. This also applies to any shipments that have been refused. Please ensure a valid address is provided at checkout to prevent your products from being returned marked "undeliverable". If a customer uses a different address for UPS and USPS, please provide both shipping locations when selecting free shipping. You can clarify how to ship in the comments of your order, ie: "if shipping via the post office, please ship to...". This policy also applies to returns without a valid Return Authorization Number.
For additional information or questions regarding our return policy, please call us at (800) 550-1235.