Order Processing Time
Most items are normally shipped the next business day for orders placed before 5PM PST paid with a credit card without complication. Complications include: addresses that can not be verified, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone or email. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped the following business day. While we make every effort to ship all orders within 2 business days, material back-orders, and other unforeseen circumstances can delay your order up to 5 business days. If a delay is expected, we will typically send a courtesy email to let you know.
FREE SHIPPING OFFER
Free shipping is available for all products purchased from our website. We reserve the right to utilize the cheapest shipping method available for your order. Most orders ship via USPS Priority Mail which is 2-3 day transit within the United States, including Alaska and Hawaii. Empty sandbags typically ship UPS ground from our property in Las Vegas, NV. Rarely we are unable to ship to remote locations. If your order is deemed too remote to ship to, you will be fully refunded the next business day.
Alaska & Hawaii The Sandbag Store makes every effort to ship sandbags to all Americans, including those living in Alaska and Hawaii. For free shipping, we utilize USPS Priority Mail flat rate shipping. Many of our products (especially larger packs of empty bags) are too bulky to fit inside of flat-rate boxes, and must be shipped via parcel carrier (UPS, FedEx). These bulky orders to Alaska and Hawaii will require additional shipping charges. Our customer service staff will call with your shipping quote, at which point a customer may elect to cancel the order for a full refund, or pay for the added shipping cost.
Expedited UPS Shipping
All products on our website can be expedited shipped via UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air. At checkout, select the expedited shipping method of choice. Orders exceeding 150 lbs. total weight will not automatically calculate shipping rates. Our shipping specialists will contact you via telephone with the added shipping cost to expedite your order after it is placed. Customers may elect to cancel their order with a full refund if they do not want to pay the cost of expedited shipping, or may choose our Free Shipping option (see above).
Pallet Pack Orders
When customers order palletized goods (generally orders exceeding 500 lbs) we will confirm the address is a commercial or industrial address prior to shipping. If the address appears to be non-freight delivery, such as residential, we will contact you for further processing. Residential deliveries, for example, are required to sign our freight delivery agreement before we will ship the order. We assume receiving hours are 8:00 – 16:00 Monday – Friday. If you are unable to receive freight during these times, please contact us or inform us in the comments section of your order the hours you are available for receiving.
International orders valued less than $5,000 are not accepted. Customers expecting to spend $5,000 or more can call our office at (702)202-2459. Since Canada charges us tariffs and duty, orders to Canada ARE considered international orders.
When your order ships, you will receive an email updating the status of your order. If available, tracking numbers are provided with this email. Tracking can take up to 2 days to appear online (generally for USPS). All items are shipped with delivery confirmation. Items with delivery confirmation from any major carrier (UPS, USPS, or FedEx) will not be refundable for "not received" purposes. Customers may request signature confirmation by calling (800)550-1235 and
placing their order with a customer service representative. Additional charges will apply for signature confirmation.
We currently do charge sales tax in our home state of Nevada as well in several states that economic nexus requires us to collect in. If you are a tax exempt organization, you can enter your tax identification number during checkout to have sales tax automatically removed from your total. We will require a physical resale certificate on file prior to shipping. You can fax the certificate to (702) 202-3820 or email firstname.lastname@example.org
Unused empty sandbags may be returned with a valid Return Authorization Number (RAN). To obtain a RAN please call our office at (800) 550-1235. Items returned will be eligible for a refund amounting to their order total minus a 10% handling fee and any cost to originally ship the product. Additionally, customers are responsible for the return shipping of the product. We do not provide return shipping labels. Sales of all filled sandbags are final - returns of filled sandbags are not accepted.
If a product is returned for manufacturing or shipping error, customers may elect for a full refund with no additional expense or free replacement. Customers have 30 days to request a return from the date their order delivers. Return requests beyond 30 days from product delivery will not be accepted. No Exceptions.
Undeliverable and Unauthorized Returns
Products that are returned marked "undeliverable" will be destroyed and no refund or replacement provided. This also applies to any shipments that have been refused. Please ensure a valid address is provided at checkout to prevent your products from being returned marked "undeliverable". If a customer uses a different address for UPS and USPS, please provide both shipping locations when selecting free shipping. You can clarify how to ship in the comments of your order, ie: "if shipping via the post office, please ship to...". This policy also applies to returns without a valid Return Authorization Number.
For additional information or questions regarding our shipping policy, or for a rush shipping quote please call us at (800) 550-1235.